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KB Category: Billing & Account Management

Billing & Account Management

Manage your subscription, update payment methods, fix billing errors, and handle account changes.

Sharing Your Account Safely With Team Access

Sharing Your Account Safely With Team Access

Team Access lets colleagues, freelancers or your accountant work in your account with their own login — never your password. Invite by email, choose which sites they see and what they can do (23 permissions, or a ready-made role), and watch everything in the Activity log. Only you manage access, and you can remove anyone in a click.

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Deploy To Other Hosts - Paid Add-on

Deploy To Other Hosts – Paid Add-on

A paid add-on ($9/month) that publishes your sites to your own accounts at eight external hosts — GitHub Pages, Cloudflare Pages, Netlify, Vercel, GitLab Pages, Render, Azure Static Web Apps and AWS Amplify. Connect with your own token, deploy from a zip, your hosted files or a repo, with one-click rollback and custom domains.

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How To Buy & Manage Domains In Your Dashboard

How To Buy & Manage Domains In Your Dashboard

Search, register and manage domains without leaving PBN.LTD. Find a name across 2,000+ extensions, pay securely on the registrar’s page (we never see your card), follow the order, and have any waiting site pointed at it automatically.

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Auto Site Cleaner Add-on (And what it does)

Auto Site Cleaner Add-on (And what it does)

Site Cleaner clears out unused plugins, themes, database leftovers, old revisions, cache and junk — keeping your sites lean and inside their limits. Scan any site free to see what would go; the clean is a paid add-on, backed up and undoable for 7 days.

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What Happens When You Pay Late

What Happens When You Pay Late?

If your plan has lapsed, pay on the Subscriptions page — it shows exactly which dates your payment covers before you pay. Your paid time runs from your original renewal date, not the day you pay, so if you’re well overdue, choose enough months to reach a future date and your sites come back within about a minute.

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Usage & Add-ons - Buy Extra Usage

Usage & Add-ons – Buy Extra Usage

Understand your site’s Disk space, Database and Files (inodes) usage, see it on the Usage & add-ons page, and buy extra in $3/month blocks (+5 GB, +500 MB or +5,000 files) if you need it — or clean up and hit Check now instead. A site over a limit is paused until it’s back under.

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Add One Extra Hosting Space To Your Account

Add One Extra Hosting Space To Your Account

Need just one or two more sites than your package holds? Instead of jumping up to the next package, you can now add single extra hosting slots for $2.00 per site per month — so you only pay for exactly what you need, when you need it.

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Understanding the Billing Tab in Your Dashboard

Understanding the Billing Tab in Your Dashboard

The Billing tab is in everyone's dashboard, but only shows invoices for Fastspring payers. Here's where to find your billing records whether you pay by Fastspring, PayPal, or Crypto.

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I've Just Paid - Why Are My Sites Still Frozen

I’ve Just Paid — Why Are My Sites Still Frozen?

Paid and your sites are still frozen? They shouldn't be for long — frozen sites now come back online automatically the moment your payment is confirmed, usually within about 30 seconds. Here's how it works and what to check if one lingers.

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How To Subscribe After Your Free Trial Ends

How To Subscribe After Your Free Trial Ends

Your 7-day free trial doesn't require a card, so nothing is auto-charged when it ends — your sites just pause. Here's how to subscribe in 2 minutes from your dashboard, plus a full breakdown of every payment method (PayPal, Fastspring, Crypto).

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How To Upgrade & Downgrade Your Hosting Package

How to Upgrade, Downgrade, or Cancel Your Hosting Plan

Upgrade, downgrade or cancel your PBN LTD plan yourself, any time, from the Subscriptions page. Upgrades now charge only the prorated difference and start immediately — on card, PayPal and crypto — and downgrades start at your next billing date with no charge or refund.

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How to Switch Your Payment Method

How to Switch Your Payment Method

Need to switch from card to PayPal - or between different cards or PayPal accounts? Here's how to change your payment method on PBN LTD safely.

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How Can I Edit My Billing Details

How to Edit Your Billing Details

Need to update your card details, PayPal account, or billing address on PBN LTD? Follow the right steps for your current payment method below.

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CardDebit Card - Can't Pay

Card/Debit Card – Can’t Pay

If you are using Card/Debit Card (Fastspring) payments and you notice the 'We regret that your order could not be accepted...' notice. Here is why and the solution!

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